Legal

Terms & Conditions

Please read these terms carefully. By using our website or dining with us, you agree to the following.

General Terms of Use

This website is operated by The Publican Estate. By accessing and using this site, you accept and agree to be bound by these terms. All content, including text, photography, and design, is the property of The Publican Estate and may not be reproduced without written permission. We reserve the right to update or amend these terms at any time. Continued use of the website following any changes constitutes acceptance of those changes. Menu items, pricing, and availability are subject to change without notice. While we make every effort to ensure the accuracy of information on this website, we do not guarantee that all details are complete or current. Please contact the restaurant directly to confirm any specifics before your visit.

Gift Card Terms

Gift cards are non-refundable and cannot be exchanged for cash.

Valid for 12 months from the date of purchase.

Redeemable at all The Publican Estate locations.

Gift cards can be used for food and drinks but not for gratuities.

If the bill exceeds the gift card value, the remaining balance must be settled by the cardholder.

The Publican Estate is not responsible for lost or stolen gift cards. Please treat them as cash.

Gift cards cannot be used in conjunction with other offers or promotions unless otherwise stated.

Booking & Cancellation Policy

Reservations are managed through OpenTable. By making a booking, you agree to the following:

Cancellations must be made at least 2 days before yourbooking.

Late cancellations or no-shows may result in a charge or restriction on future bookings.

For parties of 10 or more, a deposit policy may apply.

We hold tables for 15 minutes past the reservation time. After this, the table may be released.

Special requests (dietary requirements, seating preferences, celebrations) can be added during booking but are subject to availability.

Promotional Terms

From time to time, The Publican Estate may run promotional offers, competitions, or feedback incentives. Unless otherwise stated, the following general terms apply to all promotions:

Promotions are valid for the stated period only and cannot be extended.

Offers cannot be used in conjunction with any other discount, voucher, or promotion.

The Publican Estate reserves the right to withdraw or amend any promotion without prior notice.

Promotional discounts apply to food only unless explicitly stated otherwise.

Feedback form promotions: by submitting a feedback form, you may be entered into a prize draw. Winners will be contacted via the email provided. Prizes are non-transferable and no cash alternative is available.

Festive Early Bookers Offer

Book for 6 or More – Complimentary Bottle of Wine

Book a table of 6 or more before 15th November, to dine before the end of the year and get a bottle of wine for the table. - an exchange worth booking for.

Terms & Conditions

  • This offer is valid at The Last Exchange, Exchange Square only.
  • Bookings must be made between 3rd and 14th November 2026 for dining dates between 3rd November and 31st December 2026, inclusive.
  • Tables of 6 or more guests will receive one complimentary bottle of house wine per booking.
  • The offer is valid for dine-in reservations only and cannot be applied retrospectively.
  • One offer per booking.
  • The offer cannot be used in conjunction with any other promotion, discount or set menu offer.
  • The complimentary wine cannot be exchanged for an alternative or monetary value.
  • Guests must be aged 18 or over to consume alcohol. Proof of age may be required.
  • Subject to availability.
  • We reserve the right to amend or withdraw the offer at any time

Book for 6 or More – Complimentary Bottle of Wine

  • This offer is valid at The Last Exchange, Exchange Square only.
  • Bookings must be made between 3rd and 14th November 2026 for dining dates between 3rd November and 31st December 2026, inclusive.
  • Tables of 6 or more guests will receive one complimentary bottle of house wine per booking.
  • The offer is valid for dine-in reservations only and cannot be applied retrospectively.
  • One offer per booking.
  • The offer cannot be used in conjunction with any other promotion, discount or set menu offer.
  • The complimentary wine cannot be exchanged for an alternative or monetary value.
  • Guests must be aged 18 or over to consume alcohol. Proof of age may be required.
  • Subject to availability.
  • We reserve the right to amend or withdraw the offer at any time.

Complimentary Coffee Token

This token entitles the holder to one complimentary regular takeaway coffee.

Valid on selected hot beverages only, including Americano, Latte, Cappuccino, Flat White and Tea. Exclusions may apply.

The offer is available for takeaway consumption only and cannot be used against dine-in purchases.

No purchase is necessary to redeem this token.

No pre-booking is required. Simply present the token at the point of order.

One token may be redeemed per person. Multiple tokens cannot be used by the same individual.

Only one token may be redeemed per transaction.

The token must be surrendered at the time of redemption and cannot be reused.

The token has no cash value, is non-transferable and cannot be exchanged for cash, credit, refunds or alternative products.

Any upgrades, flavour syrups, alternative milks, additional espresso shots or larger drink sizes may incur an additional charge.

The token cannot be used in conjunction with any other offer, discount, promotion or voucher.

Lost, damaged, copied or stolen tokens will not be replaced.

Management reserves the right to refuse redemption where fraudulent use is suspected.

Tokens are subject to availability. The venue reserves the right to substitute products where necessary.

The token is valid until the expiry date shown and cannot be redeemed after this date.

By redeeming this token, guests agree to these Terms & Conditions.

25% Off Food at The Last Exchange, Broadgate

  1. Offer entitles the holder to 25% off food only at The Last Exchange, Broadgate.
  2. Valid from 12.10.2026 - 12.11.2026
  3. Offer is available to Broadgate tenants and employees only and may be subject to proof of employment or office occupancy.
  4. Discount applies to food purchased from the main menu only and excludes drinks, set menus, children's menus, takeaway items unless otherwise stated.
  5. Offer is valid for tables of up to 6 guests, with the discount applying to food consumed by the table.
  6. Cannot be used in conjunction with any other promotion, discount, offer, set menu, voucher or loyalty reward.
  7. No cash alternative is available and the offer is non-transferable.
  8. Discount cannot be exchanged for cash, credit or refunds.
  9. Advance booking may be required and is subject to availability.
  10. Management reserves the right to withdraw, amend or refuse the offer at any time without prior notice.

The offer is available to guests aged 18 or over

Unlimited Steak & Fries £32.50

  • Available all day on Fridays only.
  • Priced at £32.50 per person.
  • The initial serving consists of a 170g Flat Iron Steak with fries, watercress, pickled shallots and peppercorn sauce.
  • Additional servings comprise four slices of Flat Iron Steak and a portion of sharing fries for the table.
  • The 90-minute dining period commences when the initial steak is served.
  • Additional servings may be ordered throughout the 90-minute dining period, subject to completion of the preceding serving.
  • Guests must finish both the steak and fries from their current serving before further portions may be ordered.
  • The offer is available for dine-in guests only and may not be shared.
  • Where this promotion is selected, all guests at the table who wish to order steak must participate in the Bottomless Flat Iron Steak & Fries offer. Guests are not permitted to order the standard steak and fries dish in place of the promotion while others at the table participate.
  • Other guests dining at the table who are not ordering steak may order alternative menu items as normal.
  • Snacks, starters, desserts and beverages are not included and will be charged separately.
  • This offer is subject to availability and may not be used in conjunction with any other promotion, discount, set menu or offer.
  • No takeaway option is available.
  • Management reserves the right to amend, suspend or withdraw this promotion at any time without prior notice.
  • Any misuse of the promotion may result in the offer being withdrawn from the table at management's discretion.

Complimentary Bottle of Wine - 6 or more guests

  • This offer is valid at The Last Exchange, Exchange Square only.
  • Bookings must be made between 3 and 14 November 2026 for dining dates between 3 November and 31 December 2026, inclusive.
  • Tables of 6 or more guests will receive one complimentary bottle of house wine per booking.
  • The offer is valid for dine-in reservations only and cannot be applied retrospectively.
  • One offer per booking.
  • The offer cannot be used in conjunction with any other promotion, discount or set menu offer.
  • The complimentary wine cannot be exchanged for an alternative or monetary value.
  • Guests must be aged 18 or over to consume alcohol. Proof of age may be required.
  • Subject to availability.
  • We reserve the right to amend or withdraw the offer at any time.

Privacy

For information on how we collect, use, and protect your personal data, please see our Privacy Policy. If you have any questions about these terms, please contact us at hello@publicanestate.com